Return & Refund Policy

Return & Refund Policy

Effective Date: 1st June 2024

At Tartan Trov, we want you to be completely satisfied with your purchase. If you are not happy with your kilt or any other item, we are here to help.

Returns

Eligibility for Returns:

  • Items must be unused and in the same condition that you received them.
  • Items must be in the original packaging.
  • You must have the receipt or proof of purchase.

Return Process:

  1. Initiate a Return: Contact our customer service team at [Email Address] within 30 days of receiving your item to initiate a return.
  2. Receive Instructions: We will provide you with instructions on how to send your item back to us.
  3. Ship Your Item: Once you have received our instructions, please send the item back to us at [Return Address].

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Refund Process:

  1. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  2. Approval: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [Email Address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Email Address] and send your item to: [Exchange Address].

Non-Returnable Items

Several types of goods are exempt from being returned:

  • Gift cards
  • Custom or personalized orders
  • Items marked as final sale

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Tartan Trov
[Your Company Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]